VR SecureGo: What Is It and How to Use It?
If you are looking for a convenient and secure way to approve your online banking and credit card transactions, you might want to check out VR SecureGo. VR SecureGo is an app that allows you to receive and enter transaction authentication numbers (TANs) directly on your smartphone or tablet. In this article, we will explain what VR SecureGo is, how to download and install it, how to register and activate it, how to use it for online banking and credit card transactions, what are the benefits of VR SecureGo, what are the alternatives to VR SecureGo, how to troubleshoot VR SecureGo, and answer some frequently asked questions.
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What Is VR SecureGo?
VR SecureGo is an app developed by Fiducia & GAD IT AG for Volksbank Raiffeisenbank customers. It is a TAN generator that works with a QR code scanner. You can use it to approve your online banking and credit card transactions by scanning a QR code on your computer screen or entering a TAN manually. The app uses encrypted data transmission and high security standards to protect your data and transactions. You can also use it simultaneously on up to three devices for online banking.
How to Download and Install VR SecureGo?
You can download and install VR SecureGo from various sources depending on your device. Here are some options:
If you have an Android device, you can download it from Google Play Store or Aptoide . The app requires Android 6.0 or higher.
If you have an iOS device, you can download it from App Store. The app requires iOS 11.0 or later.
If you have a Windows device, you can download it from Microsoft Store. The app requires Windows 10 version 14393.0 or higher.
After downloading the app, you need to install it on your device by following the instructions on the screen.
How to Register and Activate VR SecureGo?
Before you can use VR SecureGo, you need to register and activate it with your bank. Here are the steps:
Open the app and tap on "Register".
Enter your online banking user ID and password.
Select your bank from the list or enter its bank code.
Scan the QR code that appears on your computer screen or enter the activation code that you receive from your bank via email or SMS.
Create a password or enable fingerprint or face recognition for logging in to the app.
Confirm your registration by entering a TAN that you receive via email or SMS.
Now you are ready to use VR SecureGo as your TAN method for online banking and credit card transactions.
How to Use VR SecureGo for Online Banking and Credit Card Transactions?
Using VR SecureGo for online banking and credit card transactions is easy and convenient. Here are some examples and tips:
When you want to make a payment or transfer money online, you will see a QR code on your computer screen. Open the app and scan the QR code with your device's camera. The app will display the transaction details and ask you to confirm it by entering your password or using your fingerprint or face recognition. Once you confirm it, the transaction will be completed.
If you don't see a QR code on your computer screen, you can also enter a TAN manually. The app will generate a TAN for you and display it on your device's screen. You can then enter the TAN on your computer screen to complete the transaction.
You can also use VR SecureGo for credit card transactions. When you want to pay with your credit card online, you will be asked to enter a TAN to verify your identity. You can use the app to generate and enter the TAN as described above.
You can also view your transaction history and settings in the app. You can change your password, enable or disable fingerprint or face recognition, manage your devices, and contact your bank.
What Are the Benefits of VR SecureGo?
VR SecureGo offers several benefits for online banking and credit card transactions. Here are some of them:
Benefit
Description
Security
The app uses encrypted data transmission and high security standards to protect your data and transactions. You don't need to carry a separate TAN device or use SMS or email to receive TANs. You also have the option to use biometric authentication for logging in to the app.
Convenience
The app is easy to use and works with a QR code scanner. You don't need to type in long numbers or codes to approve your transactions. You can also use it simultaneously on up to three devices for online banking.
Speed
The app is fast and reliable. You can approve your transactions in seconds without waiting for SMS or email delivery. You can also use it offline if you have no internet connection.
Flexibility
The app is compatible with various devices and platforms. You can use it on Android, iOS, or Windows devices. You can also use it with different browsers and online banking portals.
What Are the Alternatives to VR SecureGo?
VR SecureGo is not the only app that you can use for online banking and credit card transactions. There are other apps that offer similar or different features and functions. Here are some of them:
VR-NetKey + SecureSign
This is another app developed by Fiducia & GAD IT AG for Volksbank Raiffeisenbank customers. It is similar to VR SecureGo, but it uses a different TAN method called SecureSign. SecureSign is a graphical code that consists of colored squares that you need to scan with the app's camera to approve your transactions. The app also allows you to manage your accounts, view your balances, make transfers, and more.
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photoTAN-App
This is an app developed by Deutsche Bank AG for its customers. It also uses a graphical code that consists of colored dots that you need to scan with the app's camera to approve your transactions. The app also allows you to view your accounts, make transfers, pay bills, and more.
TAN2go-App
This is an app developed by DKB AG for its customers. It uses a push notification system that sends you a message on your device when you need to approve a transaction. The app also allows you to view your accounts, make transfers, pay bills, and more.
mTAN-Verfahren
This is not an app, but a TAN method that uses SMS messages to send you TANs when you need to approve a transaction. You need to enter the TAN on your computer screen to complete the transaction. This method does not require any additional device or software, but it may incur costs depending on your mobile network provider.
How to Troubleshoot VR SecureGo?
Sometimes, you may encounter some issues or problems when using VR SecureGo. Here are some common ones and how to solve them:
The app does not scan the QR code or recognize the TAN.
This may happen due to various reasons, such as poor lighting, low battery, dirty camera lens, or incorrect QR code format. To fix this, you can try the following solutions:
Make sure that the QR code is clear and visible on your computer screen. You can zoom in or out if needed.
Make sure that your device's camera is clean and not obstructed by anything.
Make sure that your device has enough battery and internet connection.
Make sure that the app is updated to the latest version.
If none of the above works, you can also enter the TAN manually by tapping on "Enter TAN" in the app.
The app does not accept my password or biometric authentication.
This may happen due to various reasons, such as incorrect password, changed password, locked account, or faulty biometric sensor. To fix this, you can try the following solutions:
Make sure that you enter your password correctly and that it matches the one you created during registration.
If you have changed your password recently, make sure that you use the new one.
If you have entered your password incorrectly too many times, your account may be locked. You can contact your bank to unlock it.
If you use fingerprint or face recognition, make sure that your device's sensor is clean and not damaged. You can also try to re-register your fingerprint or face in the app's settings.
If none of the above works, you can also use the "Forgot password" option in the app to reset your password.
The app does not work on my device or platform.
This may happen due to various reasons, such as incompatible device, outdated software, or unsupported platform. To fix this, you can try the following solutions:
Make sure that your device meets the minimum requirements for the app. You can check them on the app's download page or in the app's settings.
Make sure that your device's software is updated to the latest version. You can check this in your device's settings or on the app's download page.
Make sure that your platform is supported by the app. The app works on Android, iOS, and Windows devices. It does not work on other platforms such as Mac OS, Linux, or Chrome OS.
If none of the above works, you can also try to use another device or platform that is compatible with the app.
Conclusion
VR SecureGo is a useful and convenient app for online banking and credit card transactions. It allows you to approve your transactions by scanning a QR code or entering a TAN on your smartphone or tablet. It also offers high security, speed, flexibility, and convenience for online banking. However, it may also have some drawbacks or issues that you need to be aware of and troubleshoot. You can also compare it with other apps that offer similar or different features and functions. We hope that this article has helped you understand what VR SecureGo is and how to use it.
FAQs
What is a TAN?
A TAN is a transaction authentication number. It is a code that you need to enter to verify your identity and approve your online banking and credit card transactions. It is usually sent to you via SMS or email, but with VR SecureGo, you can receive and enter it directly on your device.
Is VR SecureGo free?
Yes, VR SecureGo is free to download and use. However, you may incur costs for data transmission depending on your mobile network provider. You may also need to pay fees for some online banking and credit card transactions depending on your bank's terms and conditions.
Can I use VR SecureGo without internet connection?
Yes, you can use VR SecureGo offline if you have no internet connection. You can scan a QR code or enter a TAN manually without needing an internet connection. However, you will need an internet connection to register and activate the app, view your transaction history and settings, and contact your bank.
Can I use VR SecureGo with other banks?
No, VR SecureGo is only available for Volksbank Raiffeisenbank customers. You cannot use it with other banks or financial institutions. If you want to use a similar app with another bank, you need to check if they offer one and download it from their website or app store.
How can I contact my bank if I have questions or problems with VR SecureGo?
You can contact your bank directly if you have any questions or problems with VR SecureGo. You can find their contact details in the app's settings or on their website. You can also use the app's feedback function to send them your comments or suggestions. Alternatively, you can visit their branch or call their customer service hotline. 44f88ac181
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